Fascination About Telus technical support

Even so, soon after examining the deal, I discovered it didn’t replicate the special discounts or system particulars talked about, such as the 500GB of data and extra special discounts for pre-approved payments.

Also, our phone line to the house came down in a windstorm the opposite evening, as did our neighbors. We do not utilize a landline any more, though the cable is in the road and nevertheless connected on your house close. I advised that They only take out it completely. They explained as I didn't have an Energetic landline, they'd not deliver a technician out to wash up the wire in the midst of the road.

It's now been two months and my issue Together with the billing hasn't been solved , I have already been customer Telus for more than twenty years and this customer service is horrendous! I requested to speak to supervisor quite a few repeatedly final. She stated she would Additionally they desired me to go to the retail store where I drop the telephone off and bought the phone Once i told her I did it all online she didn’t believe me?  The cellphone I received the box was opened and there was no physical Sim card and or Sim card I had requested an eSIM, which wasn’t there. I needed to go down to The shop to receive why was my box open? Why wasn’t my box sealed? Telephone drop batteries  is quite very sluggish like my old mobile phone was way much better than this matter. I think they gave me a outdated cell phone is the way they treat customers with long because they  reward loyalty ?!!! 

Have you ever tried working with the online Chat? Go browsing to My TELUS and also the the Chat icon will be within the lessen suitable with the window. Answer the questions about what sort of assistance you will need then hold replying to your bot with "I want to speak to someone" right up until the bot provides up and passes the Chat to someone.

If our reply settled your difficulty, be sure to click on Take as Solution that can help Other individuals while in the community.

I'm requesting a clear breakdown of my agreement, including all applicable special discounts, and a good resolution to the problems I’ve professional. Additionally, I ask that somebody assessment the decision recordings to be aware of the very poor procedure I been given from numerous agents.

If my issues will not be dealt with, I might be pressured to escalate this even further, like to your Business office on the President, the media, and the Better Business Bureau.

Certainly not the knowledge we wish our customers to get. Be happy to send us A personal concept and we will talk about our selections to get this settled in your case.

If our reply fixed your challenge, you should click Acknowledge as Answer that will help Some others in the community.

Automobile-advise helps you speedily slim down your search engine results by suggesting probable matches while you form.

Vehicle-recommend allows you swiftly slender down your search results by suggesting possible matches as you type.

@Oleginza Wrote: I named Telus CS at eight.55AM Mountain time and they hanged up on me, stating that I must call through "regular Office environment several hours". Is this for actual?

At this moment my cellular telephone stopped connecting to the telus community. Subsequently it's taken me a 45 to sift through the ai gate keepers prompt's just to speak to a true individual, all whilst telus ai tries every little thing to not permit me to speak to a true individual.  

Seems like all we could do now's air our grievances on a community forum while in the hopes of somebody able of authority can actually do anything about it.  

I'm going to terminate the many services household and cell with Telus and inform my family and friends to take action, Telus customer service that was the worst experience I received with Telus